The following Terms of Service stipulate the agreement ("Agreement") between 012Global Inc. ("012GLOBAL", "Company", "we", "us", or "012GLOBAL Inc.") and the user ("Customer", "user" or "you") of the Company provided communications services, including related products and services ("Service"). This Agreement regulates the Service provided by 012GLOBAL.
BY USING OR ACTIVATING THE SERVICE OR BY CLIKING THE SIGN-UP BUTTON DURING SIGN-UP PROCESS, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THIS AGREEMENT AND ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.
1.
911 DIALING - EMERGENCY SERVICES
You expressly agree and understand that the Product is not intended to support
or carry emergency calls to any type of hospital, law enforcement agency,
medical care unit or any other kind of emergency service and you recognize and
agree that 012GLOBAL is not required to offer emergency services pursuant to
any applicable local and or national rules, regulation or law. You further
recognize that 012GLOBAL is not a replacement for your primary telephone
service. By agreeing to this Agreement you understand that additional
arrangements must be made to access emergency services and you acknowledge and
accept your responsibility to purchase, separately from Product, traditional
wireless or landline telephone service that offers access to Emergency
Services. 012GLOBAL or the Officers are in no way liable for such emergency
calls. Neither 012GLOBAL nor the Officers may be held liable for any claim,
damage, or loss, and you hereby waive any and all such claims or causes of
action, arising from or relating to the use of Product to contact emergency
services personnel.
2. SERVICE
a. Rates may vary and are subject to change without prior notice.
b. Toll free restrictions:012global US Toll Free Numbers are available from US Continental only (48 Contiguous State). They cannot be accessed from Alaska, Hawaii and Puerto Rico;
c. Calls made from payphones are available only through Local Access Numbers.
d. 012global has multiple access numbers available. Please refer to our websites to verify a complete list before buying the service.
e. Calls made in the US using the Toll Free Access Number will incur an additional charge. Please refer to our websites for charges related to Toll Free Access Number calls made from outside the US.
f. 012 global does not replace the local telephone provider and by using the Local Access Numbers the user accepts the charges for the local call he made to our number imposed by his telephone provider company and should verify the cost to call the local access number with his telephone provider.
g. By using the service customer approve that he will verify before each call that he is actually using the access number and not making international call not via access number by using his telephone provider by mistake.
h. All the rates on the website are calculated on the Highest Denomination of the Calling Plans.
i. Calls are billed in increments of one minute, with fractions thereof rounded up to one minute.
j.
012GLOBAL offers its Service on
a monthly basis, the term for which begins on the day that we activate your
Service and ends on the day before the same date of the following month.
Subsequent terms of this Agreement will automatically renew on a monthly basis
unless you provide us a written notice of non-renewal at least 10 days prior to
the end on the monthly term in which the notice is given. Service is purchased
by you for full monthly terms, which means that if you wish to or attempt to
disconnect or cancel the Service prior to the end of the full monthly term; you
are still responsible for the full payment through the end of the monthly term.
This includes without limitation a disconnect fee if applicable and any
unbilled charges which become immediately due and payable. In the event that
you do not provide the required 10 day email notice to cancel or terminate, you
will be responsible for the next month's full charge. Disconnection,
termination or expiration of the Service will not relieve you from your
obligation from paying all unpaid and accrued charges due under this Agreement.
There is no activation fee for all calling plans. YOU ARE PURCHASING AND
RENEWING THE SERVICE FOR FULL MONTHLY TERMS, MEANING THAT IF YOU ATTEMPT TO
TERMINATE SERVICE PRIOR TO THE END OF A MONTHLY TERM, YOU WILL BE RESPONSIBLE
FOR THE FULL AMOUNT OF ALL CHARGES AND FEES OF ANY KIND RELATED TO YOUR ACCOUNT
UNTIL THE END OF THE THEN-CURRENT MONTHLY TERM, INCLUDING WITHOUT LIMITATION
UNBILLED CHARGES, ALL OF WHICH IMMEDIATELY BECOME DUE AND PAYABLE. EXPIRATION
OF THE TERM OR TERMINATION OF SERVICE DOES NOT EXCUSE THE CUSTOMER FROM PAYING
ALL UNPAID, ACCRUED CHARGES DUE IN RELATION TO THE AGREEMENT.
If you select or accept a service upgrade or other offered promotion, such as
rebates, or a free month service, or some other incentive, there may be a new
term commitment that coincides with the benefit, incentive or promotion you
accepted. Your new term will begin on the date in which you accept the
promotion or activate new equipment and will end on the last day of any
subsequent commitment period. Any promotions will disclose the commitment dates
and terms. If you disconnect your service before the end of the new commitment
period, you agree to pay 012GLOBAL a recovery fee for such promotion. Recovery
fees are cumulative and they are in addition to other fees and charges which
you may owe 012GLOBAL, plus other fees or charges which 012GLOBAL requires for
disconnection of the service. Recovery fees include the amount which equals the
difference between the price you paid and the regular offered price of the
service or goods at the time in which you accepted the promotion or the
equipment.
k. 012GLOBAL may elect to offer certain promotions and other incentives in advertising and other media outlets. Those promotions and incentives will only apply to new customers that have never used our services in the past
l. Several promotions and other incentives may run concurrently, but cannot be combined. A new customer may choose one promotion or another, but not more than one at the same time
m.
IP ADDRESS COLLECTION
Non-Personally-Identifiable Information Collected Automatically (IP Addresses).
We collect IP addresses. Collection of IP addresses allows us to monitor fraud
on our Site.
n. PROHIBITED USES OF SERVICE
o.
UNLAWFUL
You may use the Service and Devices for lawful purposes only. If we determine,
in our sole discretion, that you have used the Service for an unlawful purpose,
we reserve the right to terminate your Service immediately. You will be
required to pay the full month's charges to the end of the current term, which
includes without limitation, all unbilled charges and a disconnect fee, if
applicable, which become immediately due and payable upon termination of your
Service. We may present or forward relevant information, including your
identity, to proper authorities for investigation and prosecution if we have
reason to believe you used the Service in an unlawful manner. You hereby
consent to the forwarding of such information to the authorities. Additionally,
012GLOBAL will forward information in a response to law enforcement requests,
subpoenas, court orders, and lawful government requests so to protect our
rights and property and in any case where failure to disclose information may
lead to harm to us, our customers or others.
ii.
INAPPROPRIATE CONDUCT
The Service or any Devices may not be used by you in any way that is abusive,
harassing, threatening, libelous, deceptive, defamatory, fraudulent or invasive
to another's privacy, or any other similar behavior. If in our sole discretion
we determine You have used the Service or Devices in the above mentioned
manner(s) we reserve the right to terminate your Service immediately and
without notice. In such event you are responsible for the full month's charges
to the end of the current term which includes without limitation all unbilled
charges plus applicable disconnect fees, all of which become immediately due
and payable upon termination. We may present of forward relevant information,
including you identity, to proper authorities for investigation and prosecution
if we have reason to believe you used the Service inappropriately. You hereby
consent to the forwarding of such information to the authorities. Additionally,
012GLOBAL will forward information in a response to law enforcement requests,
subpoenas, court orders, and lawful government requests so to protect our
rights and property and in any case where failure to disclose information may
lead to harm to us, our customers or others. Also, 012GLOBAL reserves all of
its rights at law and equity to proceed against persons who use the Service
improperly or illegally.
P . OUR
RIGHT TO DISCONNECT
We have the right to suspend or discontinue service generally, or to disconnect
your service, at any time. In addition, we reserve the right to immediately
disconnect your service at any time without notice if:
i. If we determine that you have used our service for an unlawful or inappropriate purpose. If we determine that the use or content does not conform to the requirements in this agreement or that it interferes with our ability to provide service to you or others.
ii. If any charge to your payment method is declined or reversed, your payment method expires and you have not provided us with a valid replacement payment method, or in case of any other non-payment of account charges.
iii. If we determine that you have used our service in violation of laws or jurisdictions outside of 012GLOBAL service areas.
iv. If we determine that your use of the service at any time was inconsistent with normal inbound or outbound residential usage pattern for the type of plan that you have purchased.
v. Unlimited voice services are provided primarily for continuous live dialog between two individuals. Lack of continuous dialog activity, unusual call patterns, excessive numbers and/or consistent excessive usage (i.e., More than 2,500 minutes per line per month for unlimited calling), will be considered indicators that use may be inconsistent with normal use, or that impermissible use may be occurring and may trigger disconnection of service, and an account review by us
q. UNLIMITED
CALLING PLANS
012GLOBAL reserves the right to review usage of unlimited minute usage plans to
ensure that there is no end-user abuse of such plans. End-User agrees to use
unlimited minute plans for normal voice calls and will not employ methods or
devices to take advantage of unlimited plans by using service excessively or
for means not intended by 012GLOBAL. 012GLOBAL may terminate service
immediately if, in its sole discretion, End-User is abusively using the
unlimited minute plan. 012GLOBAL reserves the right to make changes to the
terms and conditions of this Agreement, the Services and/or the Plan. Not
unlimited calls to the lower 48 states (Alaska & Hawaii)
r. USE
OF SERVICE BY CUSTOMERS OUTSIDE THE UNITED STATES.
012GLOBAL allows use of the Service inside or outside of the United States,
however we do not support the Service to all countries. 012GLOBAL does not
warrant or represent that the use of the Service is permitted in other such
jurisdictions by any and all ISPs. You are solely responsible for any
violations of local laws and regulations or any violations of your ISP terms of
service which may result. If we determine, in our sole discretion, that you
have used the Service in violation of laws of jurisdiction of governmental
authorities, we reserve the right to immediately terminate your Service.
s. SERVICE
DISTINCTIONS
It is important to know that distinctions exist between traditional
telecommunications service and the Service we are offering. Our Service is
subject to different regulatory treatment than traditional telecommunications
services which may limit or affect your rights of redress before regulatory
agencies. Our Service is not a telecommunications service and is provided on
best effort basis. There are things beyond our control that can affect your
service including but not limited to fluctuations in the internet, power
outages, and/or your broadband service. 012GLOBAL will act in good faith to
minimize disruptions to your use of the Service.
t.
NO DIRECTORY LISTING OF PHONE NUMBER
Telephone numbers obtained from 012GLOBAL will not be listed in any public
telephone directory.
3.
LIMITATION OF LIABILITY, INDEMNIFICATION AND WARRANTIES
The term 012GLOBAL, or Us, as used in this section shall mean and include
012Global Inc, and its owners affiliates, employees, directors, officers,
agents and any other service provider(s) who furnishes services to you in
connection with the Service, of this Agreement.
a. DISCLAIMER OF LIABILITY FOR DAMAGES IN NO EVENT WILL 012GLOBAL, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR AFFILITAES OR ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION WITH THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, COMPENSATORY OR CONSEQUESNTIAL DAMAGES, OR FOR OTHER RELATED DAMAGES, INCLDUING BUT NOT LIMITED TO WRONGFUL DEATH, PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF REVENUE OR PROFITS, LOSS OF DATA, OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE, INCLUDING THE INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL THROUGH THE 911 DIALING SERVICE OR TO OBTAIN EMERGENCY ASSISTANCE OR HELP. THE LIMITATIONS WHICH ARE SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT, PRODUCT LIABILITY, BREACH OF CONTRACT, TORT AND ANY AND ALL THEORIES OF LIABILITY AND APPLY WHETHER OR NOT WE WERE INFORMED OF THE LIKELIHOOD OF ANY PARTICULAR TYPE OF DAMAGES.
b.
LIMITATION OF LIABILITY
012GLOBAL shall not be liable for any failure or delay to provide the Service,
at any time, or from time to time, or any degradation of voice quality or
interruption caused by any of the following:
i. Equipment,
facility, or network failure.
ii. Equipment, facility, or network modification or upgrade.
iii. Equipment, facility or network shortage.
iv. Equipment or facility relocation.
v. Any act or omission of a vendor, service provider,
underlying carrier, or other third party.
vi. Outage of or blocking of ports by your ISP or broadband service
provider.
vii. Impediments to usage of the Service caused by a third party.
viii. Any act of omission by you or any person using the Service or Device
provided.
ix. Loss of power to you causing service, network, facility or
equipment failure.
x. Force majeure events including but not limited to acts of nature,
acts of God, fire, strikes, war, riot, acts of terrorism and government action.
xi. Any other cause which is beyond our control which includes
without limitation, the failure of an incoming or outgoing communication, the
inability of communications, to be completed, connected or forwarded, and a
defect in any manner.
Our aggregate liability under this agreement will in no event exceed the Service charges which coincide with the affected time period.
c.
INDEMNIFICATION
You shall defend, indemnify, and hold harmless 012GLOBAL in connection with the
Service from any and all claims, damages, fines, losses, penalties, costs and
expenses, including without limitation attorney fees by or on you or any third
party(s) behalf or user of the Service, relating to the Services, including
without limitation emergency service Dialing.
d. NO
THIRD PARTY BENEFICIARIES
No provision of this Agreement creates or provides any person or entity which
is not a party to this Agreement with any remedy, liability, claim,
reimbursement, or cause of action or creates any other third party beneficiary
rights.
e. CONTENT
You are responsible and shall ensure that You and any User of your service
comply at all times with all applicable laws, regulations and written and
electronic use instructions. You will be liable for any and all liability that
may arise from the content transmitted through the Service by you or to any
person, whether the person using your service is authorized or unauthorized. If
012GLOBAL determines, in our sole and absolute discretion, that such use or
content does not conform to the requirements which have been set forth in this
Agreement, or if we determine your actions or contents interfere with our
ability to provide service to others or to you, we reserve the right to
terminate or suspend your Service. Also, we reserve the right to remove your
users or your content for the Service.
f.
COPYRIGHT
The site and its Content are protected by copyright pursuant to U.S. and international
copyright laws, and title to the Content shall not pass to you or any other
user. You may not modify, reverse-engineer, disassemble, decompile, transcribe,
store in a retrieval system, translate into any language or computer language,
re-transmit in electronic, mechanical, photo reproduction, recordation or
otherwise in any form or by any means, publish, transmit, participate in the
transfer or sale of, reproduce, create new works from, including derivative
works, perform, display, distribute, or in any way exploit or alter, any of the
Content or Product (Product includes, but id not limited to, calling cards) or
the site in whole or in part. Use of the Content or Product in a networked
environment is prohibited. None of the Content or Product may be resold or
redistributed without the prior written consent of 012GLOBAL, except that you
may reproduce as provided herein.
PROVISIONS INCLUDED IN
THIS SECTION SHALL BE APPLIED TO THE FULLEST EXTENT OF THE LAW, BUT IF ANY
PORTION OF THIS SECTION IS DETERMINED TO BE UNLAWFUL, THEN THIS SECTION SHALL
BE CONSTRUCED TO LIMIT LIABILITY AGAINST 012GLOBAL TO THE FULLEST EXTENT OF THE
LAW.
4. CHARGES AND PAYMENTS
a. BILLING
When Service is activated, you must provide us with a payment that we
accept and a valid email address. We reserve the right to stop accepting your
payment method. If your payment method expires, you change your address, you
close your account, or your payment method is cancelled and/or replaced because
of theft or loss, you must advise us immediately. We bill all charges,
applicable taxes and surcharges in advance on a monthly basis to your payment
method provided, which includes but is not limited to: monthly service fees,
activation fees, usage charges, international usage charges, premium service
and add-ons, equipment purchases, regulatory recovery fees, Federal Universal
Service Fee, federal, state, local, and foreign government fees and taxes,
termination fees and shipping and handling charges. Some charges for usage
based costs may be billed monthly in arrears, as with others charges we decide
to bill in arrears. If you are not within our jurisdiction, you are responsible
for, and shall pay, any applicable federal, state, provincial, municipal, local
or other governmental sales, use, excise, value-added, personal property,
public utility or other taxes, fees or charges now in force or enacted in the
future, that arise from or as a result of your subscription or use or payment
for the Service. Such amounts are in addition to payment for the Service or
Devices and will be billed to your credit card as set forth in this Agreement.
If you are exempt from payment of such taxes, you shall provide us with an original
certificate that satisfies applicable legal requirement attesting to tax-exempt
status. Tax exemption will only apply from and after the date we receive such
certificate.
012GLOBAL will from time to time introduce new products and services at introductory
pricing, which may change from time to time, at our discretion. Your monthly
invoice will be available for viewing on the Company website using your user
name and password at your 012GLOBAL account portal. If the amount you owe
012GLOBAL exceeds $50.00 US, we may bill and collect more frequently. 012GLOBAL
bills usage charges in full minute increments which are rounded up to the next
full minute unless these conflicts with rate schedules established on our
website. The following defines our fees:
i.
Monthly Service Fee - The basic charge for your Service including charges
defined in your plan. 012GLOBAL reserves the right to add a monthly 'non-use'
charge for customers of our pre-paid plans who do not use our services
frequently, in order to cover fixed costs of carrying a non-active account.
ii. Usage Charges - 012GLOBAL bills for minutes used which are
above your allowance.
iii. Taxes - 012Global is required to bill, collect and pay taxes imposed
on our customers by various taxing authorities, including local, state,
federal, and other governmental agencies.
iv. International Usage Charges - fees associated with calls placed
to destinations outside of your plan.
v. Advanced Features - 012GLOBAL charges for add-ons and
other premium services
b.
DISPUTES IN BILLING
If you dispute any 012GLOBAL charges on your statement, you must notify us via
email within seven (7) days after you received your statement, or you will be
deemed to waive your right to contest such charges. Notices of disputed charges
should be sent to
support@012global.com
.
c.
PAYMENTS AND COLLECTION
By subscribing to the Service You authorize us to collect your payment from
your selected payment method. Your authorization shall remain valid for 30 days
following us receiving written notice from you canceling our authority to
charge your payment method, if applicable, any other outstanding charges and
then we will disconnect your service. In the event any charge to your method of
payment is reversed or declined, or your payment method has expired and you
have failed to provide a valid replacement method, or in the case of any other
non-payment of account charges, we, at our sole and absolute discretion may
terminate your Service. If your Service is terminated, you remain fully liable
for all charges pursuant to this Agreement. This includes any and all cost
incurred to collect such amounts including without limitation, attorney's fees
and collections costs. Since it is difficult for us to distinguish between
debit and credit cards, You agree to waive your rights stipulated in Regulation
E to receive 10 days advance notice from 012GLOBAL with regards to the amount
that we will debit from your account. Messages may be sent from time to time
regarding billing, but 012GLOBAL is not obligated to do so. We may change or
stop messages without notice to you.
d.
TAXES
Taxes, fees, or surcharges may be assessed on your Service from 012GLOBAL by
government entities. These charges can change from time to time without notice
and may be in the form of a flat fee or a percentage of 012GLOBAL charges.
Charges that may arise due to your use of our Service, which may include
federal, state, provincial, municipal, local or other governmental sales, use, excise,
value added, public utility, personal property, or other fees and taxes, now in
force or enacted in the future are your responsibility. These amounts are in
addition to your regular payment for the Service or Devices and will be billed
to your account in accordance with the terms of this Agreement. You must
provide us with an original certificate that complies with legal requirements
certifying tax exempt status if you are exempt from paying any such taxes. Your
tax exemption status will only be applicable from the date, and on forward,
which we receive such certificate. Mail the original tax exempt certificate to:
012 Global
7251 W Palmetto Park RD, Suite 304
Boca Raton
Florida 33433
USA
e.
TERMINATION
We reserve the right to terminate or discontinue the Service generally, or to
terminate your Service at any time at our sole and absolute discretion. If
Service is discontinued generally by us, or we terminate your Service with no
stated reason, your responsibility will only be for charges accrued through
disconnection date and this may include a pro-rated portion of the final
month's charges. If your Service is disconnected because of your breach of any
term of this Agreement, you are responsible for the full month's charges to the
end of the current term. This includes without limitation unbilled charges and
the termination fee, if applicable. This amount shall immediately become due
and payable. 012GLOBAL may report to credit bureaus and pursue collection for
unpaid accounts.
f.
DIRECTORY CALLS
We do not provide Directory Assistant service.
g.
OTHER CHARGES
If you use features which we may offer in the future, we will be entitled to
collect from you charges imposed on us in connection with these features.
5. MISCELLAENOUS
a.
GOVERNING LAW
This Agreement, including the relationship between You and Us, is governed by
the laws of the State of Florida, USA without regard to its conflict of law
provisions. To the extent court action is initiated to enforce an arbitration
award or for any other reason consistent with Section 5b, you shall submit to
the personal and exclusive jurisdiction of the courts located within the State
of Florida and waive any objection as to venue or inconvenient forum.
b.
MANDATORY ARBITRATION AND NO JURY TRIAL
Any claim or dispute between Us and You and any member of your household or any
employee or guest of yours, rising out of or relating to the Device or Service
shall be resolved by arbitration before a single arbitrator administered by the
American Arbitration Association in accordance with its Commercial Arbitration
Rules. Arbitration will take place in Florida, USA. The arbitrator's decision
will follow the plain meaning of the relevant documents, and will be final and
binding. Without placing limits on the above, the parties agree that no
arbitrator has the authority to award exemplary or punitive damages and/or to
award relief in excess of what this Agreement provides. Judgment on the
rendered award by the arbitrators may be entered in any court having
jurisdiction thereof. All claims shall be arbitrated individually. You shall
not bring or join in any class action of any kind in court or in arbitration or
seek to consolidate or bring previously consolidated claims in
arbitration.
THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL
AND AN AGREEMENT TO BE SUBJECT TO JURISDICTION IN, AND CONDUCT ARBITRAL
PROCEEDING IN FLORIDA. REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY
CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE MUST BE FILED
WTHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER
BARRED.
c.
SEVERABILITY
If any part of this Agreement is legally declared invalid or unenforceable, all
other parts of this Agreement will remain valid and enforceable. Such
invalidity or non-enforceability will not invalidate or render unenforceable
any other portion of this Agreement.
d.
NO WAIVER OF RIGHTS
Our failure to enforce or exercise any right or provision of this Agreement
will not constitute a waiver of such right or provision.
e.
AGREEMENT SOURCE
This agreement is based on public information found on the internet. It was
altered to reflect the specific business environment of 012GLOBAL, and its
customer base.
f.
ENTIRE AGREEMENT
This Agreement, including the rates for Services found on our website, and any
future modifications as may occur, constitute the entire agreement between
012GLOBAL and You and shall govern the use of our Service by You, members of
your household, employees and guests. This Agreement supersedes any prior
agreements between 012GLOBAL and You and any and all prior or contemporaneous
statements, writings, commitments, understandings, or representations
concerning its subject matter.
6. FUTURE
CHANGES TO THIS AGREEMENT
012GLOBAL may change the terms and conditions of this Agreement from time to
time. Notices shall be considered given and effective on the date that they are
posted on www.012Global.com. All changes shall become binding upon You on the
date they are posted to our website and no further notice by Us is required
upon your continued use of the Service. The Agreement when and as posted
supersedes all previously agreed to written and electronic terms of service.
7. FAIR USE POLICY
012GLOBAL has prepared this Fair Use Policy ("Policy") as a guide for its customers to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of its unlimited calling plans and features. This Policy is based upon the relevant provisions in our Terms of Service and is applicable to all our unlimited services.
Normal, Reasonable Residential Use
012GLOBAL service is a single (and not extended or multi-) family residential voice long distance calling service. It is engineered to process and deliver traffic profiles and utilization levels of our typical residential customers' calling patterns (hereafter also referred to as "normal" residential use). "Unlimited" refers to that type and level of usage. "Typical" refers to the calling patterns of at least 95% of our customers on a particular calling plan. Normal residential traffic profiles and utilization do not include business line or trunk class of service levels that may arise from business, multiple or extended family, community or fraudulent use. "Unlimited" does not refer to those types and levels of usage. Telephone utilization that is indicative of, or arising from, impermissible business, multiple family, community or fraudulent use, as outlined herein, on a residential class of service line may create network congestion that will manifest itself in increased busy signals for themselves and others.
012GLOBAL unlimited service plans and features are for normal personal, live, person to person non-commercial use. Unauthorized or excessive use beyond that normally experienced by typical customers may create network congestion or automatic fraud prevention processes that will affect the service until our team will verify the suspicious account behavior with the customer. That will manifest itself in increased busy signals for themselves and others, and may result in service termination.
Impermissible Use(s)
012GLOBAL evaluates customer usage in comparison to typical levels of permissible usage engaged in by legitimate customers (residential use under residential service plans.
Each of the following is impermissible under 012GLOBAL residential unlimited plans and considered outside of normal single (and not extended or multi-) family residential (or personal, non-commercial) or co-branded use:
Over 95% of 012GLOBAL residential unlimited calling plan customers use less than 2500 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 2500 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive:
Based on such a combination, 012GLOBAL may determine that abnormal, unreasonable or impermissible usage is occurring when compared to typical customers on the same calling plan, and may take appropriate steps described below to enforce this Policy and the Terms of Service.
8. PRIVACY
The Service provided by 012GLOBAL uses in part or in whole, the public internet
and third party networks for voice and other communications. 012GLOBAL shall
not be liable for any lack of privacy that may be experienced with regards to
the Service. Refer to our privacy policy, available on our website, for
additional information.
9. REFUND POLICY
Carefully read all the terms and conditions of this Product License Agreement prior to using the service .If you do not agree to these terms and conditions, you may not start to use the service and contact us in within 7 days in order to cancel the service and receive a full refund. In case the customer started to use the service, the sale is final and no refund will be received in case you wish to cancel the service.
BY USING THE SERVICE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS.
(These Terms and Conditions were last updated on Nov. 23th, 2015)